Privacy Policy

01Our privacy commitment

BeBuzz ("BeBuzz", "we", "us", "our") provides a platform that connects brands with content creators. This Privacy Policy explains how we collect, use, share and protect personal information when you visit bebuzz.com, sign in to the brand dashboard, use the BeBuzz mobile application, or otherwise interact with our services.

We comply with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), the Children's Online Privacy Protection Act (COPPA), and the Payment Card Industry Data Security Standard (PCI DSS) where applicable. By using BeBuzz you accept the practices described in this policy.

02Information we collect

We collect information in three ways: information you give us directly, information we collect automatically when you use our services, and information we receive from third parties (such as authentication providers and integrated platforms).

The categories of information we collect include:

• Personal information such as your name, email address, phone number, billing address and payment details.
• Account credentials such as your username, password (hashed), and authentication tokens.
• Campaign details including briefs, parameters, target audiences and budgets you submit to the platform.
• Engagement metrics such as clicks, impressions, views, shares and conversions tied to campaigns you operate.
• Transaction history covering deposits, payments to creators, withdrawals and platform commissions.
• Device information including your IP address, browser type, operating system, device identifiers and crash logs.
• Location data at city or country granularity, collected with your consent for matching and analytics purposes.
• Cookies and tracking technologies for session management, preference storage, analytics, and conversion tracking.
• Third-party integration data when you connect external accounts (for example payment processors or social platforms).
• User feedback and communications including support tickets, survey responses and chat transcripts.
• Survey and research participation data when you choose to participate in product research.
• Social media engagement information when you sign in or share content through linked platforms.
• User-generated content including uploaded videos, images, captions and other media.
• Account security information such as two-factor authentication backup codes and security questions.
• Legal and compliance documentation such as tax identification numbers and KYC records where required.
• Sensitive information collected only with your explicit consent and only when necessary for a specific feature.

03How we use your information

We use the information we collect for the following purposes:

• Account management, including creating, maintaining and securing your account.
• Campaign optimization, matching brands and creators based on relevance signals.
• Audience targeting, helping brands reach the right creator audiences.
• Personalization, tailoring features and content to your role and preferences.
• Analytics and reporting, measuring campaign performance and platform health.
• Payment processing, settling deals with creators and collecting platform fees.
• Communication, sending service updates, transactional emails and account notifications.
• Customer support, responding to your inquiries and resolving issues.
• Security and fraud prevention, detecting and preventing unauthorized access, abuse, and audience manipulation.
• Legal compliance, fulfilling our obligations under applicable laws and regulations.
• Research and development, improving existing features and developing new ones.
• Marketing, with your consent where required, to inform you about new features or relevant brand resources.
• Third-party integrations, enabling features that require data exchange with external services you have connected.
• Geolocation services, providing location-aware matching and reporting where you have opted in.
• Quality assurance, monitoring and improving service reliability.
• Account verification, including identity verification for payment-related features.
• Aggregated and anonymized analysis, producing market insights without identifying individual users.
• Feature customization, remembering your settings and preferences.
• Product improvement, learning from usage patterns to make BeBuzz better.
• Policy enforcement, applying our Terms of Service and community guidelines.

04Information sharing and disclosure

We do not sell, rent, or share consumer personal information (as defined under the CCPA) with third parties for marketing, lead generation, or unsolicited communications.

We share information only in the following circumstances:

• Service providers and hosting companies that operate infrastructure on our behalf (cloud hosting, email delivery, payment processing). These providers are bound by data-processing agreements and may only use the data to provide their services to us.
• Business partners and affiliates when necessary to deliver a feature you have explicitly requested.
• Legal and law enforcement when required by a valid legal process, court order, or to protect our rights, the rights of our users, or public safety.
• Security experts for incident response, forensic analysis and remediation of security events.
• Acquiring entities in the event of a merger, acquisition, sale of assets or financing, with appropriate confidentiality protections.
• Third parties with your consent when you explicitly authorize the disclosure.
• Aggregated or anonymized data for research, benchmark publications and market analysis. Aggregated data cannot reasonably be used to identify any individual user.

05Data security and storage

We implement appropriate technical, administrative and physical safeguards to protect the information we collect, including:

• Encryption in transit using current TLS protocols.
• Cloud hosting on AWS with industry-standard infrastructure security.
• Role-based access controls limiting access to authorized personnel only.
• Two-factor authentication for account access.
• Regular security audits and penetration testing.
• Documented incident response procedures.
• Periodic data backups and disaster recovery procedures.
• Mandatory employee security and privacy training.
• Compliance with GDPR, CCPA and PCI DSS standards.
• Physical security controls at facilities housing our infrastructure.
• Regular software updates and patch management.
• Secure software development practices and code review.
• Data segregation between customers.
• Defined retention policies for each data category.
• Periodic third-party security assessments.
• Documented user consent mechanisms.
• Secure communication channels for sensitive operations.
• Privacy impact assessments for new features handling personal data.

No system is perfectly secure. While we take reasonable measures to protect your information, we cannot guarantee absolute security.

06Your rights and choices

Depending on your location and applicable law, you may have the following rights with respect to your personal information:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Delete your personal information (right to erasure), subject to legal retention requirements.
• Restrict processing in specific circumstances.
• Receive your data in a portable format suitable for transfer to another service.
• Object to processing based on legitimate interests or direct marketing.
• Withdraw consent at any time for processing that relies on your consent.
• Opt out of marketing communications at any time using the unsubscribe link in our emails or your account settings.
• Lodge a complaint with the data protection authority in your jurisdiction.

You can also:

• Choose what data to provide when optional fields are involved.
• Manage cookie preferences through your browser or our cookie banner.
• Control location services through your device settings.
• Customize notification settings inside the BeBuzz dashboard.
• Update your account information at any time.
• Configure data retention preferences for your campaigns.
• Manage third-party integrations from the integrations settings panel.
• Use the privacy preferences center to centrally control your data choices.

To exercise any of these rights, contact us at [email protected]. We will respond within the timeframes required by applicable law.

07Children's privacy

BeBuzz is intended for users aged 13 and over. We comply with the Children's Online Privacy Protection Act (COPPA).

Where we have actual knowledge that a user is under 13, we do not knowingly collect personal information from that user. Our protections for users between 13 and 16, where additional GDPR requirements apply, include verifiable parental consent where required, limited data collection, parental access and control mechanisms, age-verification measures at signup, content moderation tailored to younger audiences, educational resources for parents and guardians, and continuous monitoring for compliance.

If you believe a child has provided personal information to BeBuzz without appropriate consent, contact us at [email protected] and we will promptly investigate and delete the information where required.

08Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. The revised policy will be posted on this page with an updated "Last updated" date at the top.

For significant changes, we will provide additional notice, which may include email notifications to registered users or prominent in-product announcements. Your continued use of the services after the effective date of the revised policy constitutes acceptance of the changes. We encourage you to review this policy periodically.

09Contact us

If you have questions, concerns or requests regarding this Privacy Policy or our handling of your personal information, contact us at: